FEATURES

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FEATURES

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Fault Management

Immediate Fault Detection via Polling & Traps with Inbuilt Auto-Correlation Mechanism for RCA. Configurable multi-Level Threshold with color-coded Severity Types and Hold-Time Support to Neglect False Alerts. Instant diagnosis options with auto-correction triggering. SLA Mapping for Compliance Tracking.

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Performance Monitoring

Multiple Aspect Performance Tracking for Proactive Management. Maintenance of Historical Data for In-Depth Analysis. Extensive Tracking view contained with Multi-Angle Information in the form of Business-specific Dashboards and Overviews. Network Audit & Deep Traffic Analysis done through Real-time and Offline Reports.

Topology Mapping

Automatic Detection of Network Topology via L2, L3 protocols and projection of the data in Diagrammatic View with easy color-coded status. Representation of the mapped data can be displayed through Flat Network View as well as Geo Maps. Simulate Datacenter architecture on a Live Dashboard using the Network diagram drag-and-drop tool.

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Configuration Management

Manage configurations for routers, switches and other network devices of any vendor. Scheduled Backup and Baseline Tagging of Device configurations. Simplified Change Management through Comparison reports with color-code highlights, Instant notifications, approval settings.

Service Level Agreements

Intelligent SLA monitoring through proactive violation alerting and comprehensive reporting. Resource level SLA specification and support for multiple SLA templates. Option to choose from the default templates to maintain service policies. Separate specification for Outage, Business Hours and Holidays. Enable SLA Timers to prevent unnecessary escalations.

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Reports & Dashboards

Fully configurable Dashboards & Reports with multi-tier logical and business views. Default set of pre-configured reports. Analysis driven Capacity Planning. Self driven Auto Reports for specified users.

Service Desk

An ITIL v3 based engine fully packed with features like Business Rules, Data Archiving, Knowledge Base, Ticket Notification, Help Desk Reports and critical processes including Change, Incident, Problem & 24X7 SLA Management, Service Catalog and CMDB. Queue based dynamic workflow with multi-department support.

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