FEATURES


Incident Management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

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SLA Management

Create SLAs to provide quality services on time to your end users. Intuitive SLA management, proactively escalate to four levels of hierarchy to ensure SLAs are met.

User Management

Handle allocated work independently with appropriate escalation matrix. The self-service feature reduces business downtime and enables proactive communication with reduced resolution time..

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Knowledge Base

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.

Task Management

Create, assign and track tasks along with live notifications and linking of tasks to tickets. Also manage recurring tasks and sub-tasks.

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Reports & Dashboards

Fully configurable Dashboards & Reports with multi-tier logical and business views. Default set of pre-configured reports. Self driven Auto Reports for specified users.

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